Refund policy

RETURN AND REFUND POLICY

Return Eligibility

Customers may return products within 30 days of delivery provided:

  • Products remain unused.
  • Original packaging is intact.
  • Products are returned in resalable condition.

Non-Returnable Items

The following items cannot be returned:

  • Personalized products.
  • Gift cards.
  • Clearance and final sale items.
  • Certain hygiene-related products after opening.

Damaged or Incorrect Orders

If you receive:

  • Damaged products,
  • Defective items, or
  • Incorrect orders,

please contact us within 48 hours of delivery and provide photographs for verification.

Refund Policy

Approved refunds are generally processed within 5–10 business days through the original payment method.

Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • Incorrect items were delivered.
  • Products arrived damaged.
  • Products are defective.

Exchanges

Product exchanges are subject to inventory availability.